Training your employees thoroughly and correctly is integral to success of your restaurant. Transforming them into true professionals can sometimes be challenging but the outcome of your effort can be priceless. The best way to maintain the success of your restaurant is to transform your employees into client magnets. Let them be who… Citește în continuare Transform your restaurant into a client magnet
Why is customer service important? The answer is simple: treating your customers well is essential to your restaurant and to your job. Learning how to give exceptional customer service is necessary for your business to succeed. What can happen if the customer service is not a priority for your business? The answer again… Citește în continuare Customer service 101; Tips for Owners, Managers and Employees
Having the holiday season behind us most of the people were splurging very much. With January already here, most of them they will be on the tight budget and with not that much possibility to eat out or gather for a couple of drinks in your restaurant. If you are restaurant owner or a manager… Citește în continuare How to keep your clients spending after the holiday season
What is mystery shopping and how it can help you and your business? Mystery shopping or a mystery customer is a tool/person used externally by companies, businesses to measure quality of service, or compliance with regulations, or to gather specific information about the product and services. There are many ways that mystery shopping can… Citește în continuare What is mystery shopping and how it can help you grow your business
The well-known secret in having a success in running a restaurant is to have a plan, to know who your client target is, to create a system that is unique only for your restaurant and constant learning and improvement. How in real life this reflects in restaurants is completely opposite. Many of the… Citește în continuare Importance of having a operating system in place in your restaurant
With the fast growth of the hospitality industry and the desire to be the best, many restaurants have long working hours. In my opinion that is fine, but my concern is why the waiters need to have the same long working shifts of 12 hours and more? One of the big problems in Eastern… Citește în continuare Wait staff long working hours
Since my first arrival in Bucharest, Romania, I’ve noticed that many of the capital restaurants were having problem with their service staff. Many times I’ve asked my self why is that? I've worked before with Romanians, they are great colleagues and hard working people when they work outside their country. Why this isn’t the same… Citește în continuare What is happening with the hospitality?
After spending my last 5 years working for the major hospitality company in the USA I moved to Romania. Country with great people, unlimited potential and a load of workforce and I started a HoReCa consulting company with my wife. Wherever I used to work previous my colleagues were from the countries form Eastern… Citește în continuare How a simple NO can change your life
A short but very powerful list of tips and tricks for better operation in your restaurant. Have a clear idea on what exactly you want from your restaurant and write it down. Many of the restaurant owners and managers have no system implemented, which makes their job… Citește în continuare Tips and Tricks for restaurant owners and managers
Recently I had a client who was decided to improve his business by calling a restaurant consultant as for him to find out where are the problems, which he had in the restaurant and how to improve his business. First meeting that I had with the respected owner was very open, he had some ideas… Citește în continuare Why restaurant owners get no respect from their staff
Recently I meet a gentleman who had a desire to bring his restaurant back on track of success. We exchanged numbers and moved on. When I have called to set up a meeting he told me that he is available in 2 hours to meet and discuss the possible solutions for his restaurant. When we… Citește în continuare What or even better who is the one that brings clients back to your restaurant?
Many restaurant owners have a good relationship with their wait staff and most of the times they see something that they don't like and still do not act, therefore the problem becomes very obvious and can lead to big frictions inside the restaurants. These are my top 10 things you should never tolerate… Citește în continuare 10 Thing every restaurant owner should not tolerate
What are loyal clients? Who they are? Where can I find them? Why my restaurant does not have many loyal clients? These are some of the questions that I got in the past few weeks. After being asked all of this above I decided to take a moment and find out what is the problem… Citește în continuare How to transform guest into your LOYAL CLIENTS
Who knows the all the important details of your restaurant better than anyone? Your employees do! Those people who work in the trenches day in and day out may have a better understanding of their jobs, the equipment they use and the way your restaurant really works than you and your managers likely have. The problem… Citește în continuare The best team is the one that is wining.
Your employees weren't getting paid enough. Continuation of part 6... Your employees weren't getting paid enough. If this last one surprises you, then you're kidding yourself. One of the best ways to show your employees you care about them is to provide them with competitive salary and benefits. The latest research on the Romanian HoReCa market found that… Citește în continuare Why your employees are leaving you and how to make them stay (part 7)
Your employees didn't feel supported or appreciated. Continuation of part 5... Feeling appreciated at work could be the hardest thing for a restaurant to measure of its employees. But it's also one of the most important things to gauge. A whopping 36% of employees report that they don't feel appreciated at work. Of 35-to-45-year-old employees, 80% of them find it "considerably annoying" or… Citește în continuare Why your employees are leaving you and how to make them stay (part 6)
Your employees didn't have a good work-life balance. Continuation of part 4... Although it's not necessarily popular opinion, it really shouldn't come as a surprise that people are happier at their jobs when they're allowed more flexible work schedules and have lives of their own outside of work. Workers who are allowed flexible work arrangements report greater job satisfaction… Citește în continuare Why your employees are leaving you and how to make them stay (part 5)
They didn't see much opportunity for career advancement. Continuation of part 3... A survey conduced on the Romanian market of 7,350 members across the entire country found that the number one reason workers quit their jobs was because they sought greater opportunities for advancement. While it'd be nice to keep your most effective employees in their… Citește în continuare Why your employees are leaving you and how to make them stay (part 4)
Your employees didn't get along with their boss. Continuation of Part 2 In a latest research conducted in Romania on 7,200 adults surveyed, a whopping 50% have left a job "to get away from their manager." There are countless reasons an employee would have trouble getting along with their boss. Maybe they don't feel comfortable bringing up questions… Citește în continuare Why your employees are leaving you and how to make them stay (part 3)
Your employees didn't get enough coaching or feedback! Continuation of Part 1... It should come as no surprise that your employees want to know how they're doing -- and they want to know it often. What are their strengths? Where can they improve? What do they need to do to eventually move up in your organization?… Citește în continuare Why your employees are leaving you and how to make them stay (part 2)
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