Why is customer service important? The answer is simple: treating your customers well is essential to your restaurant and to your job. Learning how to give exceptional customer service is necessary for your business to succeed. What can happen if the customer service is not a priority for your business? The answer again… Citește în continuare Customer service 101; Tips for Owners, Managers and Employees
Your employees weren't getting paid enough. Continuation of part 6... Your employees weren't getting paid enough. If this last one surprises you, then you're kidding yourself. One of the best ways to show your employees you care about them is to provide them with competitive salary and benefits. The latest research on the Romanian HoReCa market found that… Citește în continuare Why your employees are leaving you and how to make them stay (part 7)
Your employees didn't feel supported or appreciated. Continuation of part 5... Feeling appreciated at work could be the hardest thing for a restaurant to measure of its employees. But it's also one of the most important things to gauge. A whopping 36% of employees report that they don't feel appreciated at work. Of 35-to-45-year-old employees, 80% of them find it "considerably annoying" or… Citește în continuare Why your employees are leaving you and how to make them stay (part 6)
They didn't see much opportunity for career advancement. Continuation of part 3... A survey conduced on the Romanian market of 7,350 members across the entire country found that the number one reason workers quit their jobs was because they sought greater opportunities for advancement. While it'd be nice to keep your most effective employees in their… Citește în continuare Why your employees are leaving you and how to make them stay (part 4)
Your employees didn't get along with their boss. Continuation of Part 2 In a latest research conducted in Romania on 7,200 adults surveyed, a whopping 50% have left a job "to get away from their manager." There are countless reasons an employee would have trouble getting along with their boss. Maybe they don't feel comfortable bringing up questions… Citește în continuare Why your employees are leaving you and how to make them stay (part 3)
Your employees didn't get enough coaching or feedback! Continuation of Part 1... It should come as no surprise that your employees want to know how they're doing -- and they want to know it often. What are their strengths? Where can they improve? What do they need to do to eventually move up in your organization?… Citește în continuare Why your employees are leaving you and how to make them stay (part 2)
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