Începutul lunii martie este întotdeauna o ocazie foarte bună pentru proprietarii de restaurante să continue fluxul de clienți și încasări de la mijlocul lunii februarie crescându-și astfel profitul și succesul restaurantului lor. Proprietarii de restaurante au în această perioadă oportunitatea ca cei care le calcă pragul să le devină clienți loiali. Prima oportunitate vine chiar pe… Citește în continuare De ce 1 și 8 Martie sunt foarte importante pentru restaurantul tău?
O afacere înfloritoare, clienți mulțumiți, patroni și echipă fericită. Suntem in luna februarie, denumită și Luna Iubirii, iar luna martie, cea a Primăverii se apropie cu pași repezi. Este perioada în care orice restaurant, hotel, pensiune are șansa să facă profit, să atragă clienți noi și să îi fidelizeze pe cei vechi. Dar această șansă… Citește în continuare Cum să faci profit în lunile Februarie și Martie în restaurantul tău.
Training your employees thoroughly and correctly is integral to success of your restaurant. Transforming them into true professionals can sometimes be challenging but the outcome of your effort can be priceless. The best way to maintain the success of your restaurant is to transform your employees into client magnets. Let them be who… Citește în continuare Transform your restaurant into a client magnet
Why is customer service important? The answer is simple: treating your customers well is essential to your restaurant and to your job. Learning how to give exceptional customer service is necessary for your business to succeed. What can happen if the customer service is not a priority for your business? The answer again… Citește în continuare Customer service 101; Tips for Owners, Managers and Employees
Having the holiday season behind us most of the people were splurging very much. With January already here, most of them they will be on the tight budget and with not that much possibility to eat out or gather for a couple of drinks in your restaurant. If you are restaurant owner or a manager… Citește în continuare How to keep your clients spending after the holiday season
What is mystery shopping and how it can help you and your business? Mystery shopping or a mystery customer is a tool/person used externally by companies, businesses to measure quality of service, or compliance with regulations, or to gather specific information about the product and services. There are many ways that mystery shopping can… Citește în continuare What is mystery shopping and how it can help you grow your business
The well-known secret in having a success in running a restaurant is to have a plan, to know who your client target is, to create a system that is unique only for your restaurant and constant learning and improvement. How in real life this reflects in restaurants is completely opposite. Many of the… Citește în continuare Importance of having a operating system in place in your restaurant
With the fast growth of the hospitality industry and the desire to be the best, many restaurants have long working hours. In my opinion that is fine, but my concern is why the waiters need to have the same long working shifts of 12 hours and more? One of the big problems in Eastern… Citește în continuare Wait staff long working hours
After spending my last 5 years working for the major hospitality company in the USA I moved to Romania. Country with great people, unlimited potential and a load of workforce and I started a HoReCa consulting company with my wife. Wherever I used to work previous my colleagues were from the countries form Eastern… Citește în continuare How a simple NO can change your life
What are loyal clients? Who they are? Where can I find them? Why my restaurant does not have many loyal clients? These are some of the questions that I got in the past few weeks. After being asked all of this above I decided to take a moment and find out what is the problem… Citește în continuare How to transform guest into your LOYAL CLIENTS
Restaurants, like other retail businesses, are inherently susceptible to theft!!! Do not panic, take a moment and think about your reaction? Why are this things happening to you? And what is the best way to solve them. We have the solution! The article below is to help you realize that something in your restaurant is going… Citește în continuare Are your costs sky high? Are you not able to get some profit out of your costs?