What is mystery shopping and how it can help you and your business? Mystery shopping or a mystery customer is a tool/person used externally by companies, businesses to measure quality of service, or compliance with regulations, or to gather specific information about the product and services. There are many ways that mystery shopping can… Citește în continuare What is mystery shopping and how it can help you grow your business
What is happening with the hospitality?
Since my first arrival in Bucharest, Romania, I’ve noticed that many of the capital restaurants were having problem with their service staff. Many times I’ve asked my self why is that? I've worked before with Romanians, they are great colleagues and hard working people when they work outside their country. Why this isn’t the same… Citește în continuare What is happening with the hospitality?
How a simple NO can change your life
After spending my last 5 years working for the major hospitality company in the USA I moved to Romania. Country with great people, unlimited potential and a load of workforce and I started a HoReCa consulting company with my wife. Wherever I used to work previous my colleagues were from the countries form Eastern… Citește în continuare How a simple NO can change your life