Whenever someone quits their job, it can really shake up a team’s dynamics. Remaining employees might find themselves scrambling to cover the extra work for weeks or months until someone new gets hired. Even then, the team is still new and there is a lot of emphasize the NEW HIRE with training and making him/her adjust as fast as possible.
And yet a lot of owners and managers don’t understand – and don’t make the effort to understand – the reasons behind why their employees leave.
It’s those very same owners and managers that have both the power and the responsibility for correcting and preventing the root causes of employee disengagement that lead to people quitting their jobs.
The first step to increasing employee retention? Digging into why people have left your company in the past, and making sure you’re doing what you can to make the situation better for the people who still work for you.
In the next seven days I will be writing about seven most common reasons why your employees are leaving and a way how to prevent it.
The job wasn’t what they’d expected.
A little over 40% of Romanian employees quit within the first six months of starting a new job. In the business services industry specifically, that number is even higher about 52% The main reason? Employees simply didn’t realize what the job would actually be like and they weren’t explained properly.
Maybe they didn’t fully understand the expectations for the job. Or, perhaps they were deliberately misled by hiring owners and managers – like when an employer suddenly switches your boss on you. At the end of the day, many job turnovers start with some kind of „post-hire shock,”
Tips for Fixing It
To decrease the chances a new hire will call it quits within the first six months, be sure you’re giving all your candidates a realistic preview of what their job will be like.
For example, you could show applicants short videos showing angry customers making unreasonable demands, explaining them the responsibilities and duties that they will face. Hiring managers would follow up by asking those applicants how they would handle the situation. Not only does this give people a preview of what they might have to deal with, but it also tests their customer service skills.